Processing time for all designs is 1-2 business days.
Business days are Monday - Friday. Excluding national holidays.
Once shipped, delivery will take 1-5 business days depending on your location and the shipping option you choose at checkout.
OUR SHIPPING CARRIER IS USPS
-Shipping options are as follows -
Standard 3-5 business days
Express 1-2 business days
ALL PACKAGES REQUIRE A SIGNATURE FOR DELIVERY.
IF A PACKAGE IS RETURNED FOR ANY REASON, IT IS THE CUSTOMERS RESPONSIBILITY TO PAY FOR THE ORDER TO BE RESHIPPED.
RIAH MARIE DESIGNS DOES NOT OFFER REFUNDS FOR SHIPMENTS THAT GET RETURNED.
IF YOU NO LONGER WANT YOUR ORDER AFTER IT HAS BEEN RETURNED, WE WILL FOLLOW THE RETURN PROCESS.
IF YOU HAVE ANY ISSUES WITH DELIVERY, PLEASE CONTACT FED EX DIRECTLY.
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ALL INTERNATIONAL ORDERS ARE SHIPPED VIA USPS PRIORITY OR EXPRESS MAIL.
RIAH MARIE DESIGNS DOES NOT PAY FOR CUSTOM FEES OR DUTIES. THESE ARE THE CUSTOMERS RESPONSIBILITY.
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CANCELLATIONS
ONCE AN ORDER IS PLACED ON OUR WEBSITE IT CAN NOT BE CANCELLED FOR ANY REASON.
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DAMAGED ITEMS
ALL ITEMS ARE INSPECTED BEFORE THEY ARE SHIPPED. HOWEVER, IF YOU DO RECIEVE A DAMAGED ITEM, PLEASE CONATCT US WITHIN 2 BUSINESS DAYS SO THAT WE CAN RESOLVE THE ISSUE IMMEDIATELY.
ORDERS@RIAHMARIEDESIGNS.COM
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RETURNS & EXCHANGES
PLEASE READ THE FULL POLICY BEFORE SUBMITTING A RETURN REQUEST.
ALL DESIGNS ARE RETURNABLE.
SHIPPING, SALE ITEMS , ACCESSORIES, MASK, SHOES , HANDBAGS AND UNDERGARMENTS ARE NOT RETURNABLE.
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YOU HAVE 5 BUSINESS DAYS FROM THE DELIVERY DATE TO SUBMIT A RETURN REQUEST. ONCE YOUR REQUEST IS APPROVED, WE MUST RECIEVE YOUR ORDER BACK WITHIN 7 BUSINESS DAYS.
RETURN ADDRESS IS
4405 MALL BLVD
6TH FLOOR SUITE 630
UNION CITY, GA 30291
DO NOT RETURN PACKAGES THROUGH USPS.
RETURN SHIPPING FEES ARE THE CUSTOMERS RESPONSIBILITY.
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WE WILL NOT ACCEPT RETURNS THAT HAVE THE FOLLOWING
•DAMAGES
•ODOR (SMOKE OR BODY ODOR)
• ANY TYPE OF STAINS
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ALL QUALIFIED RETURNS WILL RECIEVE A STORE CREDIT ONLY MINUS THE $50 RESTOCKING FEE. STORE CREDITS DO NOT EXPIRE.
REFUNDS ARE NOT AVAILABLE.
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IF YOU PLACED YOUR ORDER USING AFTER PAY OR SHOP PAY INSTALLMENTS, YOU ARE STILL RESPONSIBLE TO MAKE YOUR PAYMENTS. BECAUSE WE ISSUE A STORE CREDIT AND NOT A REFUND, DOING A RETURN WILL NOT STOP YOUR PAYMENTS.
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ONCE WE RECIEVE YOUR RETURN, PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR RETURN TO BE APPROVED. YOUR STORE CREDIT WILL AUTOMATICALLY BE SENT VIA EMAIL.
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EXCHANGES
EXCHANGES WILL FOLLOW THE SAME PROCESS AS A RETURN, ONCE YOU RECIEVE YOUR STORE CREDIT YOU CAN USE IT TOWARDS YOUR EXCHANGE.
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TO START YOUR RETURN PROCESS PLEASE USE THE LINK BELOW.
YOU WILL NEED YOUR EMAIL ADDRESS THAT WAS USED FOR PURCHASE AND YOUR ORDER NUMBER
SUBMIT A RETURN REQUEST
IF YOU STILL HAVE QUESTIONS, PLEASE EMAIL IS AT ORDERS@RIAHMARIEDESIGNS.COM. PLEASE INCLUDE YOUR FULL NAME , ORDER NUMBER AND WE WILL GET BACK TO YOU SHORTLY.
BY MAKING A PURCHSE ON RIAHMARIEDESIGNS.COM YOU AGREE TO ALL POLICES.
