MADE TO ORDER DESIGNS POLICIES & PROCEDURES

This policy applies to made to order dresses, jumpsuits & skirt sets
This policy does not apply to made to order formal gowns and evening gowns 

PROCESSING TIMES

PROCESSING TIME STARTS ON THE NEXT BUSINESS DAY AFTER YOUR PURCHASE.

BUSINESS DAYS ARE MONDAY -FRIDAY. EXCLUDING NATIONAL HOLIDAYS.

WE OFFER 3 PROCESSING TIME OPTIONS

#1 STANDARD - 15 BUSINESS DAYS

#2 RUSH - 10 BUSINESS DAYS

#3 EXPRESS RUSH - 5 BUSINESS DAYS

DELIVERY TIMES

ONCE YOUR ORDER IS PROCESSED, IT WILL BE SHIPPED ON THE NEXT BUSINESS DAY.

PROCESSING TIME DOES NOT INCLUDE DELIVERY TIME.

OUR SHIPPING CARRIER IS FED EX
-Shipping options are as follows -
1 business day (overnight)
2 business days
3-5 business days 
ALL PACKAGES REQUIRE A SIGNATURE FOR DELIVERY.

CANCELLATION POLICY 

Once your order is placed, you have 2 business days to cancel your order.
After 2 business days, there will be a cancellation fee of $50.
To cancel your order , please email orders@riahmariedesigns.com

RETURNS & EXCHANGE POLICY

PLEASE READ THE FULL POLICY BEFORE SUBMITTING A RETURN REQUEST.

ALL ITEMS MAY REQUIRE ALTERATIONS FOR A PERFECT FIT.

IF YOU DECIDE TO HAVE YOUR ITEM ALTERED, RIAH MARIE DESIGNS IS NOT RESPONSIBLE FOR ALTERATION FEES.

What items are returnable?

 All made to order short styles & jumpsuits  are returnable.    

 How many days do I have to make a return?

You have 5 business days from the delivery date to submit your return request.

Once your request is submitted, we must receive your order back within 7 business days

 Can I get my money back?

For all returns we issue store credit only. Refunds are not available. 

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 

There is a $50 restocking fee.


How soon will I receive my store credit?

Once we have received your return please allow up to 2-3 business days for your store credit to be issued. It will be sent directly to you via email.

 

How do I make a return?

To make a return submit your return request here

 with your email address and order number.

EXCHANGES

Exchanges will follow the same policy as returns, you may use your store credit to apply towards your exchange .


Still have questions? Email us at orders@riahmariedesigns.com with  your full name, order number and we will get back to you shortly.

 By making a purchase on www.riahmariedesigns.com,  you agree to this policy.