SIGNATURE DESIGNS POLICIES & PROCEDURES
PROCESSING TIME STARTS ON THE NEXT BUSINESS DAY AFTER YOUR PURCHASE.
BUSINESS DAYS ARE MONDAY -FRIDAY. EXCLUDING NATIONAL HOLIDAYS.
WE OFFER 3 PROCESSING TIME OPTIONS
#1 STANDARD - 15 BUSINESS DAYS
#2 RUSH - 10 BUSINESS DAYS
#3 EXPRESS RUSH - 5 BUSINESS DAYS
RUSH AND EXPRESS RUSH ARE NOT AVAILABLE FOR ALL DESIGNS
ESTIMATED SHIP DATE
Each item will show you the estimated ship by date. This is the date your item will ship by, this is not the date that you’ll receive your item. Once your order is shipped, you will receive it based on the shipping option you select at checkout.
SIZING & ALTERATIONS
All items are sold as is. Please use the size chart to help you select your correct size. If you are between sizes it’s always best to go with the larger size. Alterations may be required for a perfect fit and are the customer’s responsibility.
ONCE YOUR ORDER IS PROCESSED, IT WILL BE SHIPPED ON THE NEXT BUSINESS DAY.
PROCESSING TIME DOES NOT INCLUDE DELIVERY TIME.
RETURNS & EXCHANGE POLICY
PLEASE READ THE FULL POLICY BEFORE SUBMITTING A RETURN REQUEST.
ALL ITEMS MAY REQUIRE ALTERATIONS FOR A PERFECT FIT.
IF YOU DECIDE TO HAVE YOUR ITEM ALTERED, RIAH MARIE DESIGNS IS NOT RESPONSIBLE FOR ALTERATION FEES.
What items are returnable?
All items from our signature designs and our signature designs x custom colors collections are returnable.
How many days do I have to make a return?
You have 5 business days from the delivery date to submit your return request.
Once your request is submitted, we must receive your order back within 7 business days
Can I get my money back?
For all returns we issue store credit only. Refunds are not available.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer.
There is a $50 restocking fee and any Rush service fees will not be applied to your store credit.
How soon will I receive my store credit?
Once we have received your return please allow up to 2-3 business days for your store credit to be issued. It will be sent directly to you via email.
How do I make a return?
To make a return submit your return request here
with your email address and order number.
Exchanges will follow the same policy as returns, you may use your store credit to apply towards your exchange .
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.
By making a purchase on www.riahmariedesigns.com, you agree to this policy.