How can we help?

FAQ

GENERAL QUESTIONS

HOW LONG HAVE YOU BEEN IN BUSINESS?

Our company was started in 2014.

WHERE ARE YOU LOCATED?

Our retail store is located at

5037 Union St

Union city, Ga 30291.

Our warehouse is located in Union city, Ga and all online orders are shipped from our warehouse.

DO YOU SHIP?

Yes. We ship worldwide.

CAN I GET A CUSTOM DESIGN?

We do not offer any custom designing services. A custom design is considered to be anything that is not shown on our website.

CAN I GET A CUSTOM COLOR FOR A DESIGN SHOWN ON THE WEBSITE?

We do not offer custom colors for our designs. Everything is sold as is.

CAN I HAVE A DESIGN MADE TO MY MEASUREMENTS?

We do not offer custom sizing. All designs are made based on our size chart.

THE DESIGN IM LOOKING FOR IS NO LONGER ON THE WEBSITE.

If a design you’ve seen us previously offer is no longer shown on the website, this means the design is discontinued and no longer available.

BEFORE PURCHASE

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Our processing time is 1-2 business days. Business days are Monday - Friday excluding national holidays.

Your processing time starts the following day after purchase. You can use the guide below to determine when your order will leave our warehouse.

Order Monday - ships by Wednesday

Order Tuesday- ships by Thursday

Order Wednesday - ships by Friday

Order Thursday- ships by Monday

Order Friday - ships by Tuesday

Order Saturday or Sunday - ships by Tuesday

WHAT IS THE RETURN POLICY?

You may view our full return policy here

RETURN POLICY

DO YOU OFFER PAYMENT PLANS?

Yes. We offer payment plans through afterpay and shop pay installments. Both options are available at checkout.

AFTER PAY GUIDE


SHOP PAY INSTALLMENTS GUIDE


THE DESIGN I WANT IS OUT IF STOCK. CAN IT BE MADE BY REQUEST?

We do not offer made to order services. You would have to wait until the design is restocked. You can sign up for restock notifications directly on each design.

HOW OFTEN DO YOU DO RESTOCKS?

We do not have a specific time frame for restocks.

When we do have a restock date ready, it is always shown on our website at least a week in advance.

AFTER PURCHASE

HOW DO I KNOW IF MY ORDER WENT THROUGH?

Once your payment is processed, you will automatically receive an email confirmation or text confirmation (if you sign up for text notifications) with your new order number.

If you did not receive an email, please check your spam folder. 

If you did not receive a text or email, your order is not confirmed.

You may contact customer service for assistance.

Phone - 404-618-3262

Email- orders@riahmariedesigns.com

WHY WAS MY ORDER CANCELLED?

Orders are cancelled for one of the following reasons

1. Your shipping and billing addresses did not match.

2. The item is not in stock.

If you still have questions, please contact our customer service team for assistance. 
phone- 404-618-3262
email- orders@riahmariedesigns.com

CAN I MAKE CHANGES TO MY ORDER?

Once your order is placed, we are unable to make any changes to your order.

CAN I CANCEL MY ORDER?

Once an order is placed on our website it can not be cancelled for any reason.

WHY DO I HAVE A PENDING CHARGE ON MY ACCOUNT BUT NO ORDER CONFIRMATION?

If you have a pending charge on your account but you did not receive a conformation email, this means the payment did not clear. Some banks will do something called an authorization hold but the payment does not actually clear. There are various reasons that this happens, and it varies depending on your bank. Typically, the pending charge will clear off within 24 hours. And you can reattempt your purchase.

If this does happen to you, you may contact us to confirm if we received your payment.

HOW DO I TRACK MY ORDER?

Our shipping carrier is fed ex. 

Tracking numbers are sent automatically via email once your order is shipped. 

To track your order, you may use the fed ex website.

FED EX TRACKING WEBSITE 

PO BOXES & INTERNATIONAL ORDERS ARE SENT THROUGH USPS AND YOU MAY USE THE LINK BELOW TO TRACK YOUR ORDER

USPS TRACKING WEBSITE 

AFTER DELIVERY

MY DESIGN DOES NOT FIT, WHAT IS THE RETURN POLICY?

Each design is made according to our size chart and not the customers specific measurements so alterations may be required for a perfect fit.

If you decide not to have your design altered and would like to make a return, you may view our full return policy and submit a return request here.


RETURN POLICY

Get in touch

Have questions about your order, or a general inquiry?