Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Service Team below

How can we help?

FAQ

GENERAL QUESTIONS

Why was my order cancelled?

Orders are cancelled for one of the following reasons

1. Your shipping and billing addresses did not match.

2. The item is not in stock.

If you still have questions, please contact our customer service team for assistance. 

How do I track my order?

Our shipping carrier is fed ex. 

Tracking numbers are sent automatically via email once your order is shipped. 

To track your order, you may use the fed ex website.

FED EX TRACKING WEBSITE

How do i know if my order went through?

Once your payment is processed, you will automatically receive an email confirmation with your new order number. If you did not receive an email, please check your spam folder. 

Why was the payment was taken from my account but I did not receive an email confirmation?

If you have a pending charge on your account but you did not receive a conformation email, this means the payment did not clear. Some banks will do something called an authorization hold but the payment does not actually clear. There are various reasons that this happens, and it varies depending on your bank. Typically, the pending charge will clear off within 24 hours. And you can reattempt your purchase.

If this does happen to you, you may contact us to confirm if we received your payment.

Can I pick up my order in store?

Yes , in store pick up is available at checkout. Pick ups are only available during store hours.

Currently we are open on Saturdays only from 12-5

Can I make changes to my order?

Once your order is placed, we are unable to make any changes to your order.

READY TO WEAR DESIGNS

When will my order ship?

PROCESSING TIME IS THE AMOUNT OF TIME IT TAKES FROM THE TIME YOU PLACE YOUR ORDER UNTIL THE TIME YOUR ORDER WILL SHIP FROM OUR WAREHOUSE.

Ready to wear designs are in stock and ready to ship.

The processing time is 1-2 business days.

Business days are Monday-Friday excluding national holidays.

Once your order is processed, it will be delivered based on the shipping option you select at checkout.

For clarification, the shipping date is shown on each design before you purchase.

How long is shipping?

SHIPPING/DELIVERY TIME IS THE AMOUNT OF TIME IT TAKES FROM THE TIME YOUR ORDER LEAVES OUR WAREHOUSE UNTIL THE TIME YOUR ORDER REACHES YOUR DOOR. 

Once your order is processed , it will be delivered based on the shipping option you select at checkout. 


OUR SHIPPING CARRIER IS FED EX

-Shipping options are as follows -

Overnight Saturday delivery 

1 business day (overnight)

2 business day express

3-5 business day standard 

ALL PACKAGES REQUIRE A SIGNATURE FOR DELIVERY.

How can I cancel my order?

Ready to wear design orders must be cancelled within 24 hours. After 24 hrs we cannot cancel the order. 

To submit a cancellation request, use the link below.

https://riahmariedesigns.com/a/returns

Can I make changes to the design?

All ready to wear designs are sold as is. We do not allow for any changes to the designs.

MADE TO ORDER DESIGNS

FORMAL GOWNS & BRIDAL GOWNS

Get in touch

Have questions about your order, or a general enquiry?