Help Center

FREQUENTLY ASKED QUESTIONS

General Information

How long has this company been in business ?

Where are you located?

How can I contact you ?

Do you make custom designs?

Before you purchase

Can I make changes to the designs?

How long does it take to make a gown?

Are measurements required?

What if I’m between sizes?

How can I make sure I choose the right size?

How does the payment plan work?

What forms of payment are accepted?

Can I order my gown online and come in to pick it up?

How much is shipping?

Is rush service available?

After you purchase

Can I change my order?

I need to cancel my order, is it too late?

How will I know if you’ve received my order?

How will I know when my order is ready?

When can I pick up my order ?

How can I track my order after it ships?

Why haven’t I received any updates ?

After you receive your order.

How should I care for my gown?

My gown doesn’t fit.

Can I exchange my gown?

Can I return my gown?

Can you help me resell my gown?